Announcing improved management of macros permissions for roles

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  • Maik Künnemann

    Hi Scott Allison

    This change seems to make it impossible for certain macros to be excluded. Can you please create a option for admins to continue to have the ability to edit certain macros exclusively by admins with this change?

  • DJ Jimenez

    This update is greatly appreciated! Having multi-group access macros no longer restricted to global macro edit access will make our team's macro management much more efficient

  • Henning

    When i first saw this update, is was like "This feature is something i have been waiting for in ages. Thank you Zendesk!". Then i noticed the required plan for this.... :(

    I am a bit surprised that this is a Enterprise only, since that feature should belong to almost all plans. The main reason for this, is to secure your Zendesk domain, since group macro only is for admins who also would have access to all triggers, dynamic content and automations. If you want someone to be responsible for adjusting macros, you would actually give that person access to almost everything!

    I hope that zendesk in the future would reconsider the required plans for this feature. :)

    Thanks! :)

  • Administrador

    +1 for Henning


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