| Announced on | Rollout starts | Rollout ends |
|---|---|---|
|
August 24, 2022 |
August 24, 2022 |
September 1, 2022 |
Zendesk is excited to announce an improved experience for business rules permission.
What's changed?
Business rules permission refers to managing access to triggers, automations, routing, service level agreements (SLAs), and business rules analysis. It's found under the Roles page in the Admin Center.
Previously, the ability to view and manage SLAs was part of the singular "Other business rules" permission. With this change, SLA management is now a standalone permission. This means that an admin may allow a role to manage only SLAs, and not the rest of the rules within "Other business rules."
This is part of a larger project to break down business rules as a whole.
Why is Zendesk changing this?
Admins need the ability to manage access to the various business rules permissions at a more granular level. This enables admins to specify which parts of the business rules an agent should have access to.
What do I need to do?
You don't need to do anything. This enhancement is automatically available to all Enterprise customers.
For more information, see Creating custom roles and assigning agents.
2 Comments
Still wish you would break all those permissions out a bit more granularly.
As example for Automations, SLAs, Triggers and Other.
Dane K
Comment:
Still wish you would break all those permissions out a bit more granularly.
As example for Automations, SLAs, Triggers and Other.
Answer: We have the mock up's and are ready to do that soon! Just have to slot it in against all of our priorities.
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