Admin Center
New
- Team members page
- The new Team members page will progressively roll-out to customers from the 1st August until the 16th of August.
- Keep an eye out for the new page in Admin Center under People > Team > Team members.
- The new Team members page makes it easier to manage your team with new filtering, sorting and license seat information and sets the foundation for future features such as bulk team management (group membership, product access and roles), import and export of team member data, advanced filtering and improved integrations.
- Updated product documentation available here.
App Marketplace
New
- SupportLogic (Support)
- SupportLogic helps move your support from reactive to proactive to predictive by adding predictive insights to your Zendesk deployment. Connect SupportLogic to Zendesk and unlock a myriad of benefits that include things like case escalation prediction, AI-powered ticket backlog management, intelligent ticket routing, agent coaching and optimization, sentiment analysis, and even customer churn prediction.
No updates this week
- Support
- Guide and Gather
- Zendesk Chat and Messaging
- Zendesk Talk
- Zendesk mobile
- Answer Bot
- Web Widget (Classic and Messaging)
- Explore
- Sunshine Conversations
- Sell
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