How do I troubleshoot a problem with greetings in Zendesk Talk? I have configured Talk to have a custom voicemail greeting play when customers press a number, but it doesn't plan.
- Check the greeting file format to make sure it is valid. For more information, see the article: How should I format audio files for custom greetings? One way to check if an existing greeting has a problem by converting the file into a new format such as an .mp3 conversion and replacing the existing greeting.
- Check to make sure that agents are online and available in the group where the call is routed.
- If you have an IVR enabled, the IVR greetings will supersede the settings of the voicemail greeting.
For more information, see these articles:
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