|Announced on||Rollout starts||Rollout ends|
|August 15, 2022||August 15, 2022||August 22, 2022|
Starting today, the new in-view filtering capability will progressively roll-out to customers with the roll-out completing on the 22nd of August.
Keep an eye out for the new Filter button on any of your views. This will allow you to add additional filters to an existing view to narrow down your list without having to create a brand new view.
The main use cases this will help with are:
- Sorting on a specific columns and paginating through until you find a subset of tickets
- Creating multiple views that are just minor variations of the same view
For more details see, Filtering tickets in a view to refine results.
We're looking forward to your feedback and comments.
Hi, This a great update but how can we download those ticket that are being filtered? is their any way to download this ticket?
Currently, there is no way of enabling this capability to export via CSV due to how the new in-view filtering is setup to work with our backend. If you want to download a CSV for "filtered" view. You might have to replicate it as a new view and then perform the "Export as CSV".
I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Salvador Vazquez Christine Felicia It is great to hear assignee is planned for the next release. Do you have a ballpark range that we may be aiming for this? Anyway, we can have our company sign up for a beta or EAP?
We just moved from Freshdesk and are accustomed to a very different filtering behavior. We can see opportunity for this to grow in Zendesk. This is easily the #1 thing that has made the migration challenging for our team since adopting Zendesk. We would LOVE to be able to filter by Group, assignee, requester and our custom field called type.
For those who may not have seen the new announcement, we have introduced more ticket fields that are filterable that finished rolling out today.
We are still working on more enhancements on SLAs, permissions, more filterable attributes, and the capability to search/filter on text based fields like Subject. Look forward to hearing more of feedback and comments.
Salvador Vazquez Thank you. These filters make such a major impact into our workflows, and I cannot say how pleased I am that you are doing this. I understand there is still much opportunity to grow the views section in Zendesk. Please let me know if I can help in anyway.
Salvador Vazquez - I noticed an issue with the new filters. If you have groupings setup on the view it no longer displays the grouping correctly. In my case, we group by Customer Severity, and when we add a filter instead of showing C1, C2, C3, C4 it shows C1, C3, C2, C1, C4, C2, etc. So it still groups the value but there are multiple grouping for the same Customer Severity.
One small addition which I presume would be fairly simple is the capacity to view by a 14 day timeframe as currently the jump is from 7 up to 30 days.
Fortnightly would be super useful to our payroll team!
@nara Thanks - I keep meaning to open a support case - I will do it now
Hi Zendesk team,
Thanks for the filtering! Looks promising! We have views that include Closed tickets and when we filter, it completely ignores Closed tickets so that Closed tickets that match the filter applied don't show. Was this intended behavior?
Also, you might want to merge or link this article with the update announcement https://support.zendesk.com/hc/en-us/articles/5081441553946-Announcing-additional-filters-for-in-views-filtering
Hey Heather Rommel,
Closed tickets which have been archived will not show up in views. This is by design and there is no way to change this. Zendesk automatically archives tickets 120 days after they are marked Closed.
Hope this helps. :)
I mean yes I know that but you still get 4 months of closed tickets, so why would the filter ignore them when they're already in the view?
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