Guide and Gather
- You can now create content blocks from Add drop down menu in Help Center and Guide Admin. Read more in Announcing a new way to create content blocks.
- Bug fixed in relation to the ticket event view and ticket audit API when an SMS is sent via triggers. The event has been updated to display the name of the trigger.
Zendesk Chat and Messaging
- Upgrade for Chat Phase 0 (Zopim/Chat Only) Lite plan accounts. Learn more
- Improved chat-ticket creation v2 reliability (non-agent workspace accounts)
Web Widget (Classic and Messaging)
- [Classic] Update last seen timestamp when config is generated
Zendesk Support iOS App - 2.17.6
- Minor bug fixes and enhancements.
- Primary Phone Picker (Support)
- Primary Phone Picker allows Zendesk Agents to update a requester's primary phone number. If an end user has multiple phone numbers listed, only the first number can be sent SMS. This app displays all phone numbers associated with a requester in the right-hand side of a ticket. Selecting a number and submitting temporarily removes and then restores your phone numbers in the correct order, placing the chosen number first.
- Clickatell SMS by Ulgebra (Sell)
- Clickatell SMS by Ulgebra sends Clickatell SMS to any Zendesk Sell contact, lead, or deal. Click 'Send Clickatell Message', select your SMS sender, and enter the message or insert a template. Insert fields, user fields, and emojis if required. Send the message.
- OCR PDF Converter by Knots (Support)
- OCR PDF Converter by Knots converts your PDF or image file into a ticket comment. Optical character recognition automatically scans even handwritten text from Zendesk ticket attachments directly on ticket creation without delay. The text will then be stored as an internal comment on the ticket.
- Top Bar Bulletin (Support)
- Top Bar Bulletin adds a bulletin board to post notifications and announcements to all users on the top bar. Links may be pasted to allow quick access to frequently used websites.
- Power BI Connector by Alpha Serve (Support)
- Power BI Connector by Alpha Serve is an enterprise-grade app that allows connecting Zendesk to Microsoft Power BI. Export all Zendesk Support data related to tickets, ticket metrics, agents and users, satisfaction ratings, comments, organizations, etc., and build comprehensive reports to make data-driven decisions that drive strategic actions, and help companies to build better relationships with their customers.
No updates this week
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