Announcing webhooks for user and organization events

Announced on	Rollout ends
November 6, 2022	November 6, 2022

We’re excited to announce a new way to set up webhooks that allows you to receive Zendesk events without having to set up a Support trigger or automation. As part of this release, you can kick off a webhook invocation based on user and organization events occurring in Zendesk Support.

What is changing?

When setting up a webhook, admins will now be able to choose how they want to connect their webhook: subscribing to Zendesk events or connecting the webhook to a Support business rule.

This new way of creating webhooks enables admins to push business activity data beyond Support tickets to their own custom or third-party systems, starting with Support user and organization activity. Check out Webhook event types for a full list of supported event types.

Why is Zendesk making this change?

We’ve heard from our customers that they need flexible and simple ways to connect Zendesk to their other systems. Webhooks for Support user and organization events enables a range of integration use cases including:

• Near real-time synchronization of Support user and organization data with external databases and other systems
• Triggering actions outside of Zendesk in response to user and organization activity

With the release of this new way to set up webhooks, customers can build more efficient and robust applications and integrations while also optimizing their API usage.

What do I need to do?

You don’t need to take any action, as existing webhooks will continue to function as they do today. However, if you’re interested in learning more, see Creating webhooks in Admin Center.