Announcing Knowledge filter settings

Return to top

8 Comments

  • Maik Künnemann

    Hi, we don't have the new setting - is the rollout delayed? 

    0
  • Dave Dyson
    Zendesk Community Manager
    HI Maik, are you still not seeing this feature? 
    0
  • Tetiana Gron
    Zendesk Product Manager

    Hi,

    The feature is available for Suite Growth and higher (or Guide Pro and higher). Read more Searching, linking, and quoting content in tickets. If you have a plan that includes the feature but still don't see the filter settings, please submit a ticket so we can look at your account. 

    0
  • Simon Blouner
    Community Moderator

    The feature is indeed an improvement.

    Why it is limited to Suite Growth or Guide Pro makes no sense to me though.

    The feature would be better, if one would be able to set filters based on Ticket brand/Group or agent role even. 

    0
  • Kelsey Davis

    Can I do this differently per brand? I like the default filters for some brands and not others. We have multibrand on our account.

    0
  • Dane
    Zendesk Engineering
    Hi Kelsey,
     
    Yes, you can filter it using specific brands.
     

    0
  • Kelsey Davis

    Thanks Dane we have multibrand and I can't see how we can set the defaults per brand. I can do one brand of the options as you show above, but not setting different defaults for each of our brands

    0
  • Dane
    Zendesk Engineering
    Unfortunately, this does not work as defaults for different brands.
     
    Would you mind posting your use case to our Feedback on Support topic? We have a template you can copy and use in your post. This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
    0

Please sign in to leave a comment.

Powered by Zendesk