Announcing Slack Direct Messages

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7 Comments

  • Amie Brennan

    This is amazing! The first question someone will ask is (I'm getting in first)... when will the same ability come for MS Teams? David Gillespie perhaps you might be able to answer that one for us? :)

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  • Amie Brennan

    Hey team/ Chris Drylie 

    The gif is quite hard to see in this article - as in it's too small. Could we make it bigger or get a link to view it bigger if we would like to? 

    -1
  • Chris Drylie
    Zendesk Product Manager

    Hi Amie Brennan

    Hope you are well

    I will make the Gif bigger :). I also happen to be the PM for building out the same functionality for teams, keep an eye out for updates, but we will be looking at teams next year.

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  • Ron de Vries

    Hi Amie Brennan

    I always us the Open image in new tab for GIFs. Right mouse click on the GIF and click Open image in new tab

    0
  • Anthony Weddle

    Can you advise on how to initiate a NEW request from Slack instead of re-opening your last ticket? 

     

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  • Ahmed Zaid

    Anthony Weddle I believe the ticket will need to be closed before starting a new one.

    0
  • Chris Drylie
    Zendesk Product Manager

    Anthony Weddle

    You can set up the following trigger for slack messages:

     

    Hope that helps.

    0

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