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How can I check which agents are online for messaging?



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Alessandro Battistini

Zendesk Employee

Edited Dec 15, 2023


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Hi. Is it an expected behavior that the statuses in the Live Data dashboard for omni-channel routing is not real-time? Every time we need to check the status, the dashboard does display the current status of the agent. To see the latest status, you need to refresh the dashboard.

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Leslie !

I went ahead & created a ticket on your behalf to look into this further. Please keep an eye out for our Email

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