Announcing omnichannel routing, agent status, and live reporting

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  • Lauren Benkov

    Hey Barry Neary - in the announcement above you say that "Administrators can also create custom statuses for their agents such as ‘At lunch’ or ‘In training’ which can be used for reporting and routing purposes." Is there now reporting available for customer statuses or that is still coming soon?


  • Barry Neary
    Zendesk Product Manager

    Hi Lauren Benkov

    Yes, there is a historical report planned to be released later in this quarter that will show an agents status over a period of time

    cc: Karen Hynes


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