Announcing embedding videos in content blocks

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  • Amie Brennan

    Great new function! I love it. 

    When will we see this same feature available in articles themselves to add videos in a more easy manner from the article creation UI?

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Amie Brennan, I don't have a date for it but editor improvements are really high on our agenda for 2023! 

  • Celeste

    Great function!

    Would this be available for Topics in the ZD community as well?

  • Viktor Osetrov
    Hi Celeste,

    Many thanks for your feedback and interesting question.
    At this moment embedding videos in content blocks are available for ZD Guide. 
    Unfortunately, we don't have this feature in the ZD community.

    Kind Regards,
  • Ronnie Nobar

    Is there any way to embedd videos to macros within Zendesk

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Ronnie,
    There's no way to directly embed a video in a ticket response via a macro. However, you could add a link to a video in your macro, and host the video in your Help Center or use a video-hosting service.
    I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
  • Haris Matthaiou

    Microsoft Stream (classic) is phasing out. After contacting support, it seems that Microsoft Stream (on SharePoint) is not supported in Zendesk. I think you need to accelerate the integration -it should been implemented already.

  • Katarzyna Karpinska
    Zendesk Product Manager

    Haris Matthaiou

    Thank you for pointing it out. We'll look into this issue. 


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