See last month's What's New for an overview of what was new in August.
Zendesk Chat and Messaging
- [Ticket creation] Improved reliability for missed chat tickets
- [Agent Workspace] Populating phone number entered via pre-chat form in Agent Workspace
Zendesk SDK iOS - 2.6.0
- Improvements to support iOS16
- Accessibility improvements
- Animations for messages disappearing from a conversation
- Attachments will continue to upload when the SDK is backgrounded
- Conversation will scroll to the bottom when a new message is received
Zendesk SDK Android - 2.6.0
- Capability to load more than 100 messages when the user scrolls to the top of the message list
- Accessibility improvements
- Notifications runtime permissions will show up on screen
- Tapping a sent video will play it
- User will see the latest message that was displayed on the push notification, when they tap a notification
- Fixed a bug where calls would not be transferred to another group.
- Fixed a bug where the billing page was not accessible for a certain customer.
- Obscu (Help center theme)
- Obscu is a business Zendesk Guide theme dedicated to startups, consultancy businesses, and companies operating in the finance, consulting, investing company, legal, accounting, insurance industries, and all modern technology companies and software development companies. Easy to set up, customizable, and designed with professionalism in mind, Obscu will help you create an impressive help center in a matter of minutes. It offers everything you need to build an online support portal for your business.
- Enhanced Organization Attributes (Support, paid)
- Enhanced Organization Attributes allows you to store and show organization attributes directly within the ticket app sidebar location. It allows you to surface information from the organization quickly without having to change context by displaying attributes as buttons as well as giving the ability to display HTML-friendly notes which can contain images, links, and html markup. Buttons allow for a prefix to denote what attribute is displayed and special organization field types allow for navigating to other organizations, tickets, or users by clicking on the button.
- dialfire (Sell)
- dialfire helps you effortlessly accelerate your campaigns with an ultra-efficient predictive dialer, whether you have 1 or 1000 people working on it. With just a few clicks, you will convert Zendesk Sell pipeline stages into a dialfire campaign, ready to go.
- Screenjar Screen Recorder (Support)
- Screenjar Screen Recorder makes it ridiculously easy for customers to send you video recordings of their screen. Understanding the issue a customer is facing can be time consuming sometimes. You can generate a video request link using Screenjar and share it with the customer. Customers can simply click on the link and start recording. No software download or installation is required.
No updates this week
- Guide and Gather
- Admin Center
- Sunshine Conversations
- Web Widget (Classic and Messaging)
- Answer Bot