Zendesk will perform critical maintenance, impacting performance for a subset of customers on Pod/Cluster 13.9 & 20.7 on Sunday, September 25 2022, during the times listed below.
Affected products: Support, Guide and Talk
Date |
POD Cluster |
Start Time |
End Time |
September 25, 2022 |
13.9 |
09:15 UTC / |
09:30 UTC / |
September 25, 2022 |
20.7 |
11:15 UTC / |
11:30 UTC / |
Expected behavior: The Support and Guide interfaces will be unreachable during the downtime window, and your agents may experience green screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls.
Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we’re doing this: The Zendesk DBA team is upgrading our shard/account clusters for increased reliability and performance.