Announcing messaging reporting in Explore

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  • CJ Johnson

    It's extremely dis-ingenuous to post incorrect dates about when releases happen. You can't have announced this 2 days before the announcement was even posted. 

  • Erin O'Callaghan
    Zendesk Documentation Team

    Sorry about the wrong rollout date, CJ Johnson! I've corrected it in the table above.

    The data is available from September 20, but the rollout happened on September 22.

  • Phil Andrews

    Hi there! 

    It says that:

    Note: Data is available only from September 20, 2022 and after.

    Does this mean ticket data in the report is only valid from that date onwards? As if I look at historical data (i.e. before that date) it appears to show me valid data?

    Perhaps I've not quite understood the wording.


  • Slava Skorbezh


    It’s a really long waited reporting. 

    Data is available only from September 20, 2022 and after.

    Interesting but I see “first reply time in seconds” since April, 2022

  • Prakruti Hindia
    Zendesk Product Manager

    Phil and Slava, data is accurate from September 20. 

    - Prakruti



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