Adding content tags to articles

Return to top

9 Comments

  • Sanobar Khwaja

    I followed the steps. How do I check if the tags are visible on the article when user searches for it.

    0
  • Elizabeth Williams
    Zendesk Documentation Team

    Hi Sanobar Khwaja The content tags appear as clickable links under the Related to section of the article. See About content tags for a screenshot illustrating this. Thanks!

    0
  • Sanobar Khwaja

    Thanks Elizabeth Williams for the quick response. I have added the tag in the article settings. 

    The "Related to" section do not appear when we search for the content tag 

    0
  • Lauren

    I am also having the same problem.  The content tag is not showing up on the article or in the "related articles" section

    0
  • Elizabeth Williams
    Zendesk Documentation Team

    Sanobar Khwaja One thing to verify is that you have met the theme requirements... See the note at the top of this article with the link to more information about getting started with content tags. Thanks!

    0
  • Boyoon

    Hi, I have enabled the tag for endusers however do not see the 'related to' section when creating a new post. What am I missing?

    0
  • Dan Gill

    I am unable to see the Related To section in the right sidebar. On one article there was a Tags section, and I was able to add tags to that one. But on most of our articles there is no Tags section and no Related To section. Could this be a permissions issue?

    0
  • Nacho Santana
    Zendesk Customer Care
    Hi Boyoon,
     
    In the case of a community post, the option "related to" will be visible on the edit window and not on the creation page. Once you have created the post, go to the settings on the right-hand side of the post and click edit. Then you will see this window, where the "related to" field is visible:


     
    I hope this information helps. 

     
    0
  • Nacho Santana
    Zendesk Customer Care
    Hi Dan,

    It could be the permission, only Guide admins and article authors can create content tags in articles. For more information, please refer to this article.

    I hope this help. If you still need support, please create a ticket with us. How to contact Zendesk support.
    0

Please sign in to leave a comment.

Powered by Zendesk