You can apply content tags to new or existing posts to group and
display related content to end users. Users can click content tags displayed
on community posts to open a search results page that displays links to all
help center content (articles and posts) with the same content tag. See
About content tags.
Note: End users must have permission to add content
tags to community posts before they can add content
tags to their own posts.
Permission to create content tags and add them to community posts varies by role:
- Guide admins can create and manage content tags (see Creating and managing content tags).
- Guide agents can create and apply content tags.
- Guide agents can manage content tags if permissions are granted for a topic (see Allowing agents to edit and delete posts in the community)
- If your system is configured to allow users to add content tags to community posts, then end users can add content tags to their own posts.
This article contains the following sections:
Adding content tags to a new community post
You can add content tags to a community post at the same time as you create it.
To add content tags to a new community post
- In Guide, click Add > Community post.
- Configure the details of your community post and then, in the Related to field, click the down arrow then select the content tag you want to apply to the post.
- When you are finished, click Submit.
Adding content tags to an existing community post
If you've already created a community post, you can still add content tags.
To add content tags to an existing community post
- In the post you want to edit, click the Post
actions icon (
), then select Edit.
- In the Related to field, click the down arrow
then select the content tag you want to apply to the
post.
- Click Update.
3 comments
Bluetooth SIG Inc.
I am having a lot of trouble seeing the value in adding tags to community posts. I would like to use them, but they don't show up on posts, when I search for specific tags I have added to a post those posts do not even show up in the search results, they are not part of available properties that I can add to posts, and I cannot even create reports off of them in Explore. Can someone please explain to me what purpose these serve and how I can take advantage of them on our community posts?
0
Paolo
We have an article where the purpose and use of these content tags are explained. Best practices are provided as well. Please refer to this article for more information: About content tags.
Best,
Paolo | Technical Support Engineer | Zendesk
0
Stephanie Salsini
I've tried to replicate this in my community and am unable to tag new content, only existing content. I asked my CSM if this was the expected behavior, and they said yes. Can someone confirm?
0