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Adding content tags to community posts



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Elizabeth Williams

Zendesk Documentation Team

Edited Aug 16, 2024


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I am having a lot of trouble seeing the value in adding tags to community posts. I would like to use them, but they don't show up on posts, when I search for specific tags I have added to a post those posts do not even show up in the search results, they are not part of available properties that I can add to posts, and I cannot even create reports off of them in Explore. Can someone please explain to me what purpose these serve and how I can take advantage of them on our community posts?

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Paolo

Zendesk Engineering

Hi Bluetooth SIG Inc.,
 
We have an article where the purpose and use of these content tags are explained. Best practices are provided as well. Please refer to this article for more information: About content tags.
 
Best,
Paolo | Technical Support Engineer | Zendesk

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I've tried to replicate this in my community and am unable to tag new content, only existing content. I asked my CSM if this was the expected behavior, and they said yes. Can someone confirm?

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