Announcing: Automatic permanent removal of soft-deleted users

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  • Ola Timpson

    Is there any way to stop this happening for certain users? In a long running ticket there may be comments from an agent who left some time ago. If their user will now show as "Permanently deleted user" in the ticket that isn't great for either the customer or current agents.

  • Mary O'Neill

    Hi Ola,

    Thanks for your comment, currently there isn't a way to exclude. It would be great to follow up with you on this and get a better understanding of your requirements. I'll send you an email to schedule some time to discuss.



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