|Announced on||Rollout starts||Rollout ends|
|October 11, 2022||October 11, 2022||October 19, 2022|
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Zendesk is thrilled to announce that we’re making our Explore prebuilt live dashboard available to all Professional plans (including standalone and Suite). This dashboard allows you to see important information about your Zendesk products in real time, in one place.
On Professional plans, the prebuilt live dashboard is read-only.
For more information about the dashboard, see Overview of the Explore live dashboard.
Why is Zendesk making this change?
With the introduction of omnichannel routing for all customers, we believe our Professional customers will benefit from understanding in real time how this new routing logic is affecting their team’s performance.
What do I need to do?
There is nothing you need to do. We will make the new dashboards automatically available for you. The rollout runs through October 19, 2022, so you may not see the new dashboard until then. In the meantime, open the Explore Dashboard library and look for the new dashboard called Live data.
Will messaging be available on this dashboard eventually? If the rationale is that more people need this because omnichannel routing is GA, but using omnichannel requires you to be on messaging, it seems critical to show messaging on this live dash...
Wait for a second, no live messaging data in the Professional Live dashboard 🤦♂️? Is it an intended limitation?
Messaging data has not even been built for live dashboards yet... so you're not missing a thing. :)
John Costello here from Explore Product. Messaging does exist as a Live Dataset and is available to our Professional customers. Also in case you missed it, Messaging is also available today as a Historic Dataset see here for further details .
We have found an issue with our Live Dashboard with Accounts that have upgraded from Chat to Messaging and the team is busy investigating this scenario. Once the team has identified a fix I will update you all here an fix timeline.
We are not aware of any problems for customers who starting with Messaging in Zendesk and never had Chat previously. If you have a different situation please ping me here and we will investigate ASAP.
Hi John Costello is there any update on the issue of accounts that migrated from chat to messaging? In the What's New webinar last week it showed messaging as part of the live dashboard for omnichannel routing but I still don't see this for us.
John Costello it has been over a month since your original message. Is there an update on the dashboard being fixed for people who upgraded to messaging?
Most of the time, when there is an update regarding a feature, our Product Managers will leave a comment to inform users about it and it can also be added to our Zendesk updates page.
I understand that these features is essential for your workflow. For me, I'm excited as well to try it out once it has been deployed.
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