| Announced on | Rollout starts | Rollout ends |
| November 1, 2022 | October 31, 2022 | November 7, 2022 |
Triggers represent one of the most highly utilized features among Zendesk admins. Addressing issues related to triggers and improving efficiency for Zendesk admins is a top priority for Zendesk.
What is changing?
The way triggers work is not changing. We are simply improving the way triggers are organized in the list and how you interact with that list.
- A new breadcrumb at the top of page to indicate page location in Admin Center.
- Before, you switched between active and inactive triggers using tabs. Now you’ll use a dropdown.
- You’ll notice a new menu icon to control what columns are visible in your list of triggers.
- You can use the sort control beside the column name to switch between ascending, descending, and the original view of listed triggers. This removes the need for the undo sort option previously available.
See Opening and viewing your triggers list for details regarding the changes outlined above.
Why is Zendesk making this change?
Following the migration of the triggers page from Support to Admin Center in March 2022, Zendesk customers reported delays in the trigger page load time. While addressing the performance issues, a small number of UI modernizations were made to create consistency across the user experience.
What do I need to do?
The changes are automatically available in your account. You don’t need to take any action to enable them.
We’re here if you have questions or need support. Here’s how to contact us.
3 Comments
When can we expect the long overdue automations UI refresh?
Nice, thanks for this update.
Any idea when the UI for automation will be updated? This is still the old old old look & feel ;-)
Thanks for this change; the ability to view additional information in the Triggers list is extremely helpful.
Another thing I'd love to see in the Trigger list is Conditions and Actions.
I do this in the Description of every Trigger, so that I can Ctrl+F to look for specific parameters... useful for fast troubleshooting whenever there's an issue, or if I want to check and make sure a new Trigger isn't going to break / conflict with something else:
Really time-consuming to write this out in the Description of every Trigger, but it's worth it to see in the initial list without having to click around & remind myself exactly what our 280+ Triggers do. Wish Conditions and Actions were options in the new columns!
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