What's New quarterly roundup: November 2022

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  • CJ Johnson

    I'm so confused. This says it's a quarterly round-up, but also says it's about "What's New" in November. Then the body of the article is all stuff that was already released months ago, some as long ago as June. Is this a round up from the last 4 months, or is there really going to be no new features in November? Are the only things coming in November the two updates to messaging mentioned in the "Coming Soon"? 

    EDIT: Here's the New in November! https://support.zendesk.com/hc/en-us/articles/5066172201754-What-s-new-in-Zendesk-November-2022

  • Colleen Hall
    Zendesk Documentation Team

    Hey CJ Johnson,

    Thank you for your comment and I apologize for the confusion! Our quarterly roundup articles are always titled with the month we publish them. See the previous roundup article for an example. I see how this can be confusing though and I'll share your feedback with my team.

    Our quarterly roundup corresponds to highlighted features on the What's New web page. These roundup articles always include every feature from the previous three months' What's New articles but may include features that were introduced earlier if they're being highlighted on the web page. Similarly, the coming soon section of the roundup article only lists features that correspond to the web page. This is my team's process for publishing this article but I appreciate your feedback and will share it with my team so we can discuss if we need to make any changes.

    Thank you and I hope you have a good rest of your day!


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