Announcing the updated Slack for Zendesk Support integration

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  • Dustin King

    Will the channel notifications deprecation in March affect Slack webhooks (and triggers that notify those webhooks), or will those still work (and new ones be able to be setup) after March 2023?

  • Sean Bourke
    Zendesk Product Manager

    Hey Dustin King,

    This depreciation will only impact the existing channel notifications which were configured using the /zendesk settings command in Slack.

    If you have setup a custom Slack App with an inbound webhook which is notified via a Trigger, that is deemed separate to the Zendesk Slack integration and would not be impacted.

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Does this affect the Zendesk slack app that works with Side Conversations?

  • Sean Bourke
    Zendesk Product Manager

    Hi Heather Rommel,

    This update is reflected on the Zendesk Slack App which is used by Side Conversations, however there are no changes to Side Conversations within this update.


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