|Announced on||Rollout starts||Rollout ends|
|October 31, 2022||October 31, 2022||November 03, 2022|
Starting today, there are new filters available for in-views filtering. This release adds additional filters to the in-views filtering capabilities Zendesk introduced in August 2022 (see Announcing new in-view filtering capabilities).
The new additional fields are:
- Custom fields: checkbox, drop-down fields, and dates
- Next SLA breach
- Request date
- Requester language
- Skills match
- Ticket form
Similar to the previous filters, these attributes must be added as a column to a view for the filter to display.
What do I need to do?
You don’t need to take any action. However, if you’re interested in learning more, see Filtering the list of tickets in a view.
We're looking forward to your feedback and comments.
Any word on making this *not* available to agents? This is basically a tool that encourages and sets up agents to cherry pick.
I don't know of any plans to limit this functionality - probably best to create a post in our Feedback on the ticketing system (Support)
Can we also just put back the Subject line filter please? That is much helpful than all of these filters.
We can easily see if there's an issue going on by just simply filtering it via Subject Line.
AMAZING! AMAZING! AMAZING! This will help my company tremendously! A few questions:
I notice when I add a filter, I lose the ID column. Is this an unintended issue or when will this be fixed?
+100 for adding in the ability to filter by a subject please.
When tickets are created via API or email, sometimes filtering via the subject is the only way.
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