Announcing additional filters for in-views filtering

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  • Amie Brennan

    +100 for adding in the ability to filter by a subject please. 

    When tickets are created via API or email, sometimes filtering via the subject is the only way. 

  • Gareth McNulty

    AMAZING! AMAZING! AMAZING! This will help my company tremendously! A few questions:

    1. Is there a plan to have filters by custom field that is a text field? 
    2. Any plans to filter by subject text?
    3. Any plans to be able to add multiple selections on a filter? e.g. assignee is 'Amy' or 'Sally'
    4. Any plan to be able to save filter sets as a quick alternative to views?
  • CJ Johnson

    Any word on making this *not* available to agents? This is basically a tool that encourages and sets up agents to cherry pick. 

  • Jahn Bronilla
    Community Moderator

    Can we also just put back the Subject line filter please?  That is much helpful than all of these filters. 

    We can easily see if there's an issue going on by just simply filtering it via Subject Line. 

  • Gareth McNulty

    I notice when I add a filter, I lose the ID column. Is this an unintended issue or when will this be fixed?

  • Dave Dyson
    Hi CJ,
    I don't know of any plans to limit this functionality - probably best to create a post in our Feedback on the ticketing system (Support)

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