|Announced on||Rollout starts||Rollout ends|
|October 31, 2022||October 31, 2022||November 03, 2022|
Starting today, there are new filters available for in-views filtering. This release adds additional filters to the in-views filtering capabilities Zendesk introduced in August 2022 (see Announcing new in-view filtering capabilities).
The new additional fields are:
- Custom fields: checkbox, drop-down fields, and dates
- Next SLA breach
- Request date
- Requester language
- Skills match
- Ticket form
Similar to the previous filters, these attributes must be added as a column to a view for the filter to display.
What do I need to do?
You don’t need to take any action. However, if you’re interested in learning more, see Filtering the list of tickets in a view.
We're looking forward to your feedback and comments.