What happens when a customer using the messaging bot makes a mistake and needs to go back?

Question

What happens when a customer using the messaging bot makes a mistake and needs to go back? Can they start over?

Answer

Yes, when a customer interacts with the bot by asking a question and makes a mistake, they can start over. To start over, your customer can type in another question, and the bot will redirect them to the correct part of the flow or an entirely different intent. 

 

For more information, see these articles:

• About messaging
• Can chatbot automatically provide an email address to a customer if they need to contact another company?
• Understanding automated bot response behaviors