The Zendesk Community sat down with experts from our Platform Team to cover the ins and outs of acting with a unified customer view on Zendesk. We reviewed the multitude of ways you can use a range of Zendesk capabilities to build a more complete customer view, plus how to take intelligent action on it. Attendees we treated to demos and actionable tips on using customer insight to deliver a faster and more personalized level of service.
Resources from the event
This unified view provides very good overview of customer's interaction with CS. However, there are some cases that the a customer has access to multiple brands. In this case, the unified view shows all interactions regardless of brands. So, it would be good if there is a filter to choose particular brand for an agent to choose. So, the agent can see only relevant brand only.
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