Acting with a unified customer view on Zendesk

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  • Sounghyuck Choi

    This unified view provides very good overview of customer's interaction with CS. However, there are some cases that the a customer has access to multiple brands. In this case, the unified view shows all interactions regardless of brands. So, it would be good if there is a filter to choose particular brand for an agent to choose. So, the agent can see only relevant brand only.


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