Issue symptoms

When I attempt to add a new custom ticket field, I receive the error: ...field not added. 

ticket_field_error.png

Resolution steps

To resolve this error, ensure a default ticket form has been selected in the account. For steps on setting a default ticket form, see the article: Changing the default ticket form.

For more information on working with custom ticket fields, see the articles: 

  • Adding custom fields to your tickets and support request form
  • Using custom fields
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