[UPDATE] This maintenance window has been cancelled and will no longer be held on December 1, 2022. We will update this article when a new date is confirmed. Thanks for your patience while we work through our maintenance program.
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Zendesk will perform critical maintenance which will impact performance for Sunshine Conversations customer accounts, during the time listed below.
Affected products: Sunshine Conversations
- Customers with a linked Zendesk Support account whose owners and admins receive a yellow banner notification in Support pointing to this article.
- Customers with standalone Sunshine Conversations (no linked Zendesk Support account) in the U.S. region.
|
Date |
Pod |
Start Time |
End Time |
|
Thursday, December 1, 2022 PT |
All Pods & SunCo Only Accounts |
16:00 PST / |
18:00 PST / |
Expected behaviour: During this maintenance window, customers may experience a brief period of incoming and outgoing message delay lasting up to 15 minutes. No failed delivery is expected. We would also like to highlight that following previous similar maintenance windows, we have invested in improvements to limit the degradation and as such, the aforementioned impact may not occur. When the maintenance is complete, message delivery will be fully restored, no messages will be lost, and no action will be required on your part.
Why we're doing this: We will be upgrading the Sunshine Conversations message broker in the U.S. region to increase reliability and performance.
2 Comments
We have updated this article to more accurately reflect the customers impacted by this Maintenance. We apologise for the confusion regarding the initially affected region listed. We appreciate your feedback and thank you for your understanding.
This maintenance will no longer be held on December 1, 2022 and is going to be postponed to January 2023. We will update you when we confirm the new date. Thank you for your patience while we undertake our critical maintenance program.
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