[UPDATE] This maintenance window on January 12, 2023 has been cancelled and will no longer be required. We apologize for any inconvenience caused and wish you a great holiday season.
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Zendesk will perform critical maintenance which will impact performance for Sunshine Conversations customer accounts, during the time listed below.
Affected products: Sunshine Conversations
- Customers with a linked Zendesk Support account whose owners and admins receive a yellow banner notification in Support pointing to this article.
- Customers with standalone Sunshine Conversations (no linked Zendesk Support account) in the U.S. region.
|
Date |
Pod |
Start Time |
End Time |
|
Wednesday, January 11, 2023 PST |
All Pods & SunCo Only Accounts |
16:00 PST / |
18:00 PST / |
Expected behaviour: During this maintenance window, customers may experience a brief period of incoming and outgoing message delays lasting up to 15 minutes. No failed delivery is expected. We would also like to highlight that following previous similar maintenance windows, we have invested in improvements to limit the degradation and as such, the aforementioned impact may not occur.
When the maintenance is complete, message delivery will be fully restored, no messages will be lost, and no action will be required on your part.
Why we're doing this: We will be upgrading the Sunshine Conversations message broker in the U.S. region to increase reliability and performance.
1 Comments
Due to an upgrade scheduled before January 12, 2023 (no customer impact) this maintenance window is no longer required and has been cancelled. We apologize for any inconvenience caused and wish you a great holiday season.
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