See last month's What's New for an overview of what was new in December.
This week's release notes include:
App Marketplace
New:
- airfocus (Support)
- airfocus is a platform built for a new way of doing product management. It provides a complete solution for product teams to manage and communicate their product strategy, prioritize with confidence, build collaborative roadmaps and translate feedback into insights to solve the right problems. Easily import and centralize inputs from Zendesk to airfocus and inform product discovery. You can import feedback from Zendesk, create insights and link them directly to your feature ideas or any other work item in airfocus.
- Macro: Find & Replace from 1999 Studio (Support)
- Macro: Find & Replace enables you to easily find and replace text within your Zendesk Macros. With this app, you can quickly search for specific words or phrases and replace them with updated or corrected text, ensuring consistency and accuracy in your macros. The app integrates seamlessly with your Zendesk account, giving you easy access to all your macros right in your sidebar.
- Vanta (Support)
- Vanta provides automated security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001. But that's just the beginning. Vanta's vision is to restore trust in internet businesses by enabling companies to improve and prove their security and compliance posture to their customers, prospects, and partners. Connect Zendesk to Vantato to activate automated evidence collection and monitoring for your company.
- Arboria (Support)
- Arboria is an innovative solution that liberates teams from antiquated documentation efforts by combining process and procedure with step-by-step instructions. Arboria uses visual logic diagrams to drive complex troubleshooting instructions and standard operating procedure documentation. With the Zendesk integration, you can easily access your visual logic diagrams in the Zendesk Support side bar when working on tickets.
- Olvy (Support)
- Olvy is an app for product teams that brings all your user feedback in one place to help you do your magic better and keep your users happy. With Olvy, you can quickly push customer feedback you receive to your product team to help them understand your users better and ship things your users are asking for. Olvy's Zendesk App allows you to organize feedback you receive in your support tickets. You can then analyze all feedback you've received and close the loop with your users.
- Klaviyo Customer Events By Adelante (Support)
- Klaviyo Customer Events by Adelante syncs Zendesk Sunshine and Klaviyo to ensure that when your agents log in to Zendesk to deal with a ticket, they don’t only see the customer’s support history but their whole journey — including transactions, website events, emails, messages and more from Klaviyo.
- Auto Solve Duplicate Tickets Solution (Support)
- Auto Solve Duplicate Tickets Solution improves the quality of your customer service by resolving duplicate customer service tickets automatically — resulting in a 20% reduction in open tickets on average. Automatically detect and solve duplicate tickets across all channels according to your business logic. For example, if a customer submits the same request twice through your web portal and once by WhatsApp, the three requests will result in only one ticket.
- Slayhub (Support) (paid)
- Slayhub is a tool designed to improve communication and collaboration between customer support and product teams by integrating with popular customer support and project management platforms like Zendesk to GitHub, and Azure DevOps. Use Slayhub to generate tickets or work items in Azure DevOps or GitHub directly from Zendesk.
Products with no updates this week
- Admin Center
- Zendesk Answer Bot
- Zendesk Chat & Messaging
- Explore
- Gather
- Mobile SDKs
- Sell
- Sunshine Conversations
- Support
- Talk
- Web Widget (Classic & Messaging)
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