Announcing primary email verification for team members

Announced on	Rollout starts	Rollout ends
January 12, 2023	January 10, 2023	January 18, 2023

An updated experience for modifying team member email addresses began progressively rolling out to customers earlier this week, with the roll out completing on January 18, 2023.

In Admin Center under People > Team > Team members, admins can now change a team member's primary email address, manage team member email addresses, including adding and deleting additional email addresses, and resend verification links. 

This announcement includes the following topics:

• What is changing?
• Why is Zendesk making this change?
• What do I need to do?

What is changing?

Previously, the Team members page allowed admins to change a team member's email address without the new email being verified.

Now when an admin adds a new, additional email address for themselves or another team member, a verification email is sent to the new email address. 

An admin can change the primary email address for themselves or the team member once the additional email address is verified.

Note: Admins can't add additional email addresses for the account owner or change their primary email address. Only the account owner can manage their own email address.

Why is Zendesk making this change?

Zendesk is making this change so that admins can more securely manage their team's email addresses. This change also adds additional security to an account owner's email address and can prevent the account owner from being locked out of their account.

What do I need to do?

You don't need to do anything. This change will appear in your account within the next week. To learn more see Managing a team member's email address.