Zendesk will perform critical maintenance which will impact performance for Custom Objects customers between February 24 and 25, 2023, during the times listed below.
Affected products: Custom Objects, Sell, App Market
Important: Customers who will be impacted by this maintenance window will receive a banner in the Support interface.
Customers Affected: Zendesk Sunshine customers will experience a maximum service disruption of 60 minutes at some time within the 2 hour maintenance window.
|
Date |
Group |
Start Time |
End Time |
|
February 24, 2023 |
1 |
00:00 UTC / |
02:00 UTC / |
|
February 24, 2023 |
2 |
02:00 UTC / |
04:00 UTC / |
|
March 18, 2023 (Rescheduled from Feb 25) |
3 |
23:00 UTC / |
00:00 UTC (Mar 19)/ |
| February 25, 2023 | 4 |
02:00 UTC / |
04:00 UTC / |
Expected behavior:
- Create/Update/Delete of data would be blocked. Reads would still go through.
- During the maintenance window, the service will be returning a HTTP 423 Locked response.
Why we're doing this: The Zendesk team is upgrading AWS instances for better performance.
3 Comments
This article has been updated to more accurately reflect the groups of customers who will be impacted by this maintenance.
Each group of customers will receive a new service notification banner in the Support product indicating which maintenance time will apply to their account.
Due to technical issues, the maintenance for Group 3 customers had to be rolled back and postponed. As a result we will be re-scheduling another maintenance window for this. A new date and time will be posted here once this has been firmed up. Many thanks for your patience and understanding.
The maintenance window for Group 3 customers has been confirmed, and the date and time has been published in the table above. Once again, thank you for your continued partnership on this.
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