Zendesk will perform critical maintenance which will impact performance for Custom Objects customers between February 24 and 25, 2023, during the times listed below.
Affected products: Custom Objects, Sell, App Market
Important: Customers who will be impacted by this maintenance window will receive a banner in the Support interface.
Customers Affected: Zendesk Sunshine customers will experience a maximum service disruption of 60 minutes at some time within the 2 hour maintenance window.
Date |
Group |
Start Time |
End Time |
February 24, 2023 |
1 |
00:00 UTC / |
02:00 UTC / |
February 24, 2023 |
2 |
02:00 UTC / |
04:00 UTC / |
March 18, 2023 (Rescheduled from Feb 25) |
3 |
23:00 UTC / |
00:00 UTC (Mar 19)/ |
February 25, 2023 | 4 |
02:00 UTC / |
04:00 UTC / |
Expected behavior:
- Create/Update/Delete of data would be blocked. Reads would still go through.
- During the maintenance window, the service will be returning a HTTP 423 Locked response.
Why we're doing this: The Zendesk team is upgrading AWS instances for better performance.