[UPDATED] Scheduled Maintenance - February 5 and 7, 2023 | Slack, Hubspot and Outlook integrations

Zendesk will perform critical maintenance that will impact performance for multiple days in February 2023 during the times listed below.

Affected products:

• Jira integration - Postponed Scheduled Maintenance - February 26, 2023 | Jira integration
• Outlook integration
• Hubspot integration
• Slack integration

Customers Affected: Zendesk customers with Jira, Outlook, Hubspot, or Slack integrations may experience a maximum service disruption of up to 180 minutes at some time within the maintenance window.

Important: All customers who have installed and are using the aforementioned integrations will be impacted, based on the maintenance dates and timings in the table below:

Integration	Date	Start Time	End Time
Slack (JIRA was previously scheduled in this timeslot but has been postponed)	Sunday - February 5, 2023	14:00 PST / 22:00 UTC	17:00 PST / 01:00 UTC (Feb 6)
Outlook & Hubspot	Tuesday - February 7, 2023	14:00 PST / 22:00 UTC	17:00 PST / 01:00 UTC (Feb 8)

Expected behaviour:

• Jira - during the outage all functionality of the integration will stop working. The sidebar app in both Zendesk and Jira won’t work, and field syncing will also cease to function. 
• Slack - during the outage, all functionality of the integration will stop working. The notifications will stop sending from Zendesk to Slack, Answer Bot won’t work in Slack, and tickets can’t be created or internal notes added from Slack.
• Hubspot - during the outage ticket events won’t send from Zendesk to Hubspot.
• Outlook - during the outage customers won't be able to create tickets from within Outlook using the Outlook integration.

Why we're doing this: The Zendesk Integrations team is upgrading AWS instances for better performance.