See last month's What's New for an overview of what was new in December.
This week's release notes include:
- Web Widget (Classic & Messaging)
- Mobile SDKs
- Support
- App Marketplace
- Sell
- Products with no updates this week
Web Widget (Classic & Messaging)
New
- Announcement - After April 20, 2023, Internet Explorer 11 will no longer be supported by Web Widget.
Mobile SDKs
Fixes/Updates
- Support iOS App Version 2.20.0
- Added inline images
- Fixed a bug that crashed the iOS app after opening from a notification
- Added support for old CC fields
- Fixed the issue: "mark as read" button not working
Support
New
- Custom Ticket Statuses is now GA. Zendesk is introducing this feature so you can further customize your Zendesk account by creating and managing new ticket statuses that are more meaningful to your business. For more information, see the announcement.
- Idle Timeout for Agent Status is now available. Zendesk instances with Omnichannel routing enabled can now create an automatic idle timeout period for all agents in their instance. For more information, see the announcement.
App Marketplace
New
-
RemSuppRemSupp for Support enables you to connect to a remote computer over the Internet using a secure connection. With the RemSupp integration you can easily create a remote support session directly in Zendesk. Simply insert the created link into the ticket and send it to your customer. As soon as the customer is online, they will appear in your RemSupp app and you can instantly connect with a single click.
- Group Rules
Group Rules is a paid app for Support that stores a set of rules in Zendesk's Custom Objects. As an admin, you can create rules in the navigation bar application. These rules will bind selected forms, brands, and Support addresses to an agent's default group. A background application will then apply these mapping rules whenever an agent creates a new ticket. This app is intended to help businesses that host multiple brands in their Zendesk setup. Based on an agent's default group, this app will set a ticket's brand, form and Support email address. - Teqtivity IT Asset Management
Teqtivity IT Asset Management for Support helps businesses track the complete lifecycle of an asset. Teqtivity lets you track an asset from the point of origin, through to disposal, and every activity in between, such as assignment, installation, loaned, damaged and more. Teqtivity seamlessly integrates with other systems you are likely using, such as Jamf, Kandji, Okta, Jira, Zendesk, Slack, for example. The Teqtivity add-on enables you to view assets assigned or loaned to a reporter, to assign assets to the reporter, and to change the status of the reporter’s assigned/loaned assets. The quick link allows you to load the reporter’s profile within Teqtivity to view more details. - Makem Liva, Thoran, and Rinda
Makem Liva, Thoran, and Rinda are fully responsive Zendesk® Guide Help Center themes (templates). They can be used by all kinds of companies, businesses, organizations and industry such as: technology, education, tours and travel, the food industry, startups, IT, medical, building and construction, marketing, fashion, government, NGOs, not-for-profit organizations. - Joe
Joe is a fully responsive multipurpose Zendesk Help Center theme. The theme is a perfect balance between style and performance. Easy to set up, customizable, and designed with professionalism in mind. - Youth
Youth is a beautiful, clean, modern, and highly customizable help center. Loaded with features such as category and section tabs, custom blocks, video blocks, CTA, and more.
Sell
New
- New custom field types to trigger conditions and actions! Zendesk Sell now supports: single line text, numbers, drop-down menus, paragraph text (new), checkboxes (new), multi select (new), date and date time (new), URLs (new).
Products with no updates this week
- Admin Center
- Zendesk Answer Bot
- Zendesk Chat & Messaging
- Explore
- Guide
- Gather
- Mobile SDKs
- Sunshine Conversations
- Support
- Talk
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