Announcing a 365-day limit for View Original Email

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  • Rafael Santos

    Could this be updated to count from the time a ticket is archived instead of the date the email is received? So that one can fully audit a tickets' emails until a specific period after archived.

    Considering rare tickets related to long unresolved topics, in which it'll be useful to have all records available until they're done with.

  • Kristie Sweeney
    Zendesk Documentation Team

    Zendesk has changed the rollout date for this update to July 10, 2023. It was previously scheduled for June 26, 2023.


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