About proactive messages

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22 Comments

  • 이지훈

    Is it possible to automatically make the message displayed above the messaging launcher button disappear after a certain amount of time? If the user does not click it within a certain time, the message is unnecessary and only covers the screen. An option to hide the message after a certain amount of time is needed.

    2
  • Ahmed Zaid
    User Group Leader Community Moderator

    Is this still supported on custom launcher?

    0
  • José Arnaudo

    Is it possible to give several Answers as Response instead of just one? I think that would be more accurate

    2
  • Gilney Lisboa Jr

    We have a Professional subscription, why I can't see the option "Proactive messages" in "Admin center> Channels"?

    2
  • Kai
    Hi 이지훈@안랩!

    This is possible by going to Channels > Bots and Automation> Proactive messages.

    For more in-depth information you can check this article

    Thanks!
    0
  • Kai
    Hi Ahmed Zaid,

    As of the moment, No, if you have a custom launcher the widget is "hidden" by default, You would need to create a custom code for it for your proactive message which is currently not supported at this time.

    Thank you!
    0
  • Kai
    Hi Gilney Santana Lisboa Junior,

    I will open a separate ticket for us to investigate this further. 
     
    Thanks!
    0
  • 이지훈

    Hi Kai.

    I mean, the question was about the option to make the proactive messages disappear after a certain amount of time.

    What you said is the option to show the proactive message after 30 seconds, what I want is the option to make the proactive message disappear after 30 seconds. It's a completely different option.

    0
  • JON RONCAL GOMEZ

    Hello!

    I need to translate the proactive message depending on the user's language.I tried by using dynamic content but it doesn't work. 

    What should I do?

    Thanks!

     

     

    0
  • Gabriela Manarim

    Is is possible to use with Sunco?

    1
  • Kai
    Hi,

    As of the moment, there is no native way to make proactive messages disappear after a certain period of time.
    0
  • Kai
    Hi Jon Roncal,

    As of the moment, dynamic content and placeholder are not currently supported.

     
    0
  • Jon Simone

    Can you make proactive messages based on events? Also this appears to require Messaging, is this true?

    0
  • Kai
    Hi Jon,

    As of the moment there is no option to create proactive messages based on events, And yes, it requires messaging. More of this is discussed here
    0
  • Jon Simone

    Thanks for your quick response Kai, do you know if there are any plans to make proactive messages based on events? Responding to emails based on events would be awesome. 

    1
  • Kai
    Hi Jon,

    As of writing, its not yet in the roadmap.  I understand that it could be a useful feature. I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
    In addition, I encourage you to create a new post in the Support Product Feedback topic (https://support.zendesk.com/hc/en-us/community/topics/200132066) in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post (https://support.zendesk.com/hc/en-us/community/posts/115007959427-Read-me-before-posting-How-to-write-an-effective-feedback-post-and-Product-Feedback-Guidelines). 
    0
  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Gabriela, 
    Current offering of proactive messages is applicable for widgets that are offered on messaging. If you are using Sunco the out of the box experience will not work.

    1
  • Arpan Nagdeve
    Zendesk Product Manager

    Hi Jon Roncal,

    For language translation usecase you can use language as a condition and run language specific messages. 

    1
  • Kat

    When will this be possible with Sunco SDK?

    0
  • Rebeca

    When adding bot answers to a proactive message, can I only do it if the answer is live on the bot? We want to set a proactive message on our corporate website and show some options that we don't want on the support site. Is there any way to go about this?

    0
  • Lorenzo

    is the (way more) extensive set of conditions of Zopim triggers going to be made available in messaging any time soon? 

    1
  • Mike dela Rosa
    Zendesk Customer Care
    Hi Kat! Didn't find any updates about that yet but you may check our Zendesk Updates here: Zendesk updates
    0

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