Messaging recipe: Getting external data for your messaging bot

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  • Customer Care

    Can API use authenticated user's External ID to retrieve Customer specific data automatically based on ID? 

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Mokka,

    You can retrieve external_ids via:

    1)  Using Show User to retrieve the end-user external_id. 
    • `GET /api/v2/users/{user_id}`   
    Link for reference

    2) Another idea is to use Bulk Import/Export   
    Quote: "The external ID for a user can be set during a bulk user import or using the API."

    Hope it helps
  • John

    How would I build an string for shipstation?  I pull in the order number with Get Details, but nothing works.  401 error and I have the ShipStation in Connections API.

    Any help would be greatly appreciated.


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