Announcing a new ticket merge warning message

Return to top


  • Jacob Christensen
    Community Moderator

    Awesome @...!
    Our agents have been ignoring every warning in the existing flow, hopefully, this will be more effective.
    It would also be nice to have a permission split, so let's say Role A would be allowed to merge tickets from different requesters, but Role B would only be allowed to merge tickets with the same requester.

  • Rafael Santos

    Great update! +1 on Jacob's suggestion: Blocking merges from different requesters/brands/orgs altogether, as a setting.

  • Ola Timpson

    Love this change!

  • Rick France

    Is there any way to disable the warning?


  • Jupete Manitas
    Zendesk Customer Care

    Hi Rick, thanks for writing in! There is no way yet to disable that warning when merging a ticket. However, you can post that a product feedback here for Support. 


Please sign in to leave a comment.

Powered by Zendesk