Sunshine Conversations is a messaging platform that unlocks the conversations API for customers who want advanced customizations. It is designed to help businesses build interactive messaging experiences and unify conversations across channels.
This article lists the current and legacy Sunshine Conversations platform access and support plans and includes information on how to view the features. Sunshine Conversations plans prior to April 6, 2023 are referred to as legacy plans.
This article contains the following sections:
Current Sunshine Conversations plans
A low-volume, self-service version of Sunshine Conversations is included in the Zendesk Suite Professional plans or above.
All plans include these fundamental features:
- Self-service documentation, limited support via chat
- Platform and API access
- 1,000 Monthly Active Users (MAU) and 1,000 outbound notifications
To use additional MAU or notifications, you must purchase usage add-ons, which are sold in increments of 2,500 MAU and 25,000 notifications, respectively. In addition, you are required to purchase platform support add-ons once you exceed certain MAU usage. If your MAU usage is in excess of 6,000, you are required to purchase either Sunshine Conversations Premier or Sunshine Conversations Premier Enterprise. If your MAU usage is in excess of 26,000, you are required to purchase Sunshine Conversations Premier Enterprise. For more information, see Pricing Plans and Premier Plans.
Legacy Sunshine Conversations plans
The following table shows detailed information about the legacy Support plans that were offered prior to April 6, 2023.
|Support channels||Email & Chat||Email, Chat & Phone|
|Support hours||Weekdays 10am-4pm ET||Weekdays 9am-8pm ET||24x7 access for Production down
Weekdays 9am-8pm ET for general issues and degraded service
|Case severity/Response times||General issue: < 8 business hours
Degraded service: < 4 business hoursProduction system down: < 2 business hours
|General issue: < 4 business hours
Degraded service: < 2 business hoursProduction system down: < 1 business hours
|Monthly Active Users per month||500 maximum||500||500|
|Notifications per month||500 maximum||500||500|
|Customer Success Manager||Y|
|Onboarding guidance (post go-live)||Y||Y|
|SDKs||Branded||Unbranded||Private label or source code|
|Geographic options||US||US or EU||US or EU|