|Announced on||Rollout starts||Rollout ends|
|March 27, 2023||April 20, 2023||April 28, 2023|
Zendesk is excited to announce more granular permissions for custom roles managing groups and organizations. This feature is available to all Enterprise accounts.
Previously, permission to manage groups and organizations was combined. Now, these permissions have been split out into several new options. There are four new permission options now:
- Manage groups
- Add and remove team members from groups
- Create, edit, and delete groups
- Manage organizations
- Add, update, and delete organizations
- Manage organization fields
Why is Zendesk making this change?
Groups are collections of agents and organizations are, for the most part, collections of end users. Because they are comprised of different types of users, groups and organizations are often managed by different people. This change enables admins to assign agent permissions with more control and granularity.
What do I need to do?
This change is available to all Enterprise accounts. When you edit an existing role or create a new role, you'll be able to select from the four new permissions. See Creating custom roles and assigning agents.