|Announced on||Rollout on|
|May 01, 2023||May 01, 2023|
Zendesk is excited to announce that the Groups page in Admin center has been redesigned with a new look and improved performance!
This announcement answers the following questions:
What is changing?
The Groups page has been redesigned to display all your groups in a list. The list displays information about your groups, such as the number of team members in a group, and an Options menu () that allows you to delete a group and view its open tickets.
Additionally, the Groups page search has been improved to load results faster.
It’s also now much easier to manage which team members belong to a group. When you open a group for editing, you can add and remove team members from the group.
You can now search the list of group members and remove them individually or all at once. Additionally, you can also search a list of team members not in the group and add one or more to a group at a time.
Why is Zendesk making this change?
Zendesk is making this change to help you manage your groups more efficiently.
What do I need to do?
You don’t need to do anything. Your Groups page will automatically be updated; however, if you’d like to learn more, see About the Groups page.