Announcing a closed beta for the new Explore report builder

Announced on	Closed beta begins	Open beta begins
April 12, 2023	April 12, 2023	H2 2023

We have released a closed beta of the brand-new Explore report builder. This new builder makes it easier than ever to create reports in Zendesk.

This announcement contains the following topics:

• What’s changing and why?
• Is the beta available on my account?
• Which features are available in the beta?
• What do I need to do?

What’s changing and why?

The newly redesigned reporting experience makes data exploration and report creation more efficient and intuitive for beginners and advanced report builders alike.

As part of the new experience, the new report builder includes the following improvements:

• Intuitive drag-and-drop interface
• Metrics and attributes sorted by popularity
• Table as the default visualization for new reports
• Suggested visualizations (coming soon)
• Improved preset chart configurations (coming soon)

Note: The beta report builder is compatible with the reports created in the classic builder and vice versa. This means that you can create a report in one of the builders and continue editing it later in the other one.

For more information, see Working with the report builder (Beta).

Is the beta available on my account?

The beta is available on a number of preselected accounts and is being gradually rolled out across all accounts over the next few months. If your account is eligible, the beta banner will appear in the reports library.

We intend to enable the beta report builder on all Explore Professional and Enterprise accounts by the end of the year.

Which features are available in the beta?

Currently, the beta report builder includes the features most commonly used for report creation. More advanced features like chart configurations, calculations, and result manipulations are not yet available. We’re working on redesigning and releasing these features. When you leave your feedback, please share which features you’re missing the most to help us set the right priorities.

Tip: You can use the beta report builder for creating new reports and, if some functionality is missing, save the changes, switch to the classic builder, and continue building your report there.

What do I need to do?

When the beta report builder becomes available for your account, try the new reporting experience and share your impressions with us. Click Share feedback in the top-right corner of the report builder to send us your thoughts.