|Announced on||Rollout on|
|April 26, 2023||April 26, 2023|
After launching the ability to set up webhooks that can receive Zendesk events last year, we’re excited to release support for initiating a webhook invocation based on help center article and community post events.
Admins will now have the option to subscribe to a range of help center article and community post events in addition to the existing user and organization events that were previously available. This addition provides a wider range of event types for admins to choose from when configuring a webhook.
These new event types enable admins to push help center and community data outside of Zendesk to do things like advanced analytics on community activity or automating the awarding of badges based on user engagement.
Why is Zendesk making this change?
Customers have been using business rules and incremental export APIs with Zendesk support to publish business activity data to external systems for a long time, but until now, customers using Guide and Gather have had limited options to do so.
With this release, customers can now build more efficient and robust integrations with their help center and community while also optimizing their API usage.
What do I need to do?
No action is required. This change is automatically being rolled out to all accounts. If you're an admin, the next time you create or edit a webhook, these additional event types will be available to you. For more information, see Webhook event types.