Announcing plan-based product limits for images in Guide

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  • Slava Skorbezh

    Is there a way to look at how many images we've uploaded?

  • Steve Lacoss

    I had to read this twice - thought it said Plant -based at first. 

  • Mateusz Gamroth

    Now this is a great decision - we were worried we couldn't fit into the limit prescribed once all our markets and help centers are launched. Thanks for that!

  • Viktor Osetrov
    Hello Вʼячеслав,
    Could you please create a ticket with us separately? We will take a look at your current storage usage.
    Kind Regards 
  • Dan R.
    Community Moderator

    How do we find out close we are to the limit?

  • Marci Abraham

    Does this only apply to Galleries? Or is it applied to all images in Guide? 

    How do we know how many images we have currently?

  • Viktor Osetrov
    Hi guys,
    Unfortunately, at this moment we can check it using internal tools.
    Hope for your understanding.
  • Dan R.
    Community Moderator

    That's a really unfortunate situation Viktor Osetrov. If something is to be restricted, it really must be measurable by admins.

  • Stefano Nguma

    Viktor Osetrov how do we submit a request to find out how many images we have? Account Manager? Create a ticket? Please advise.


  • Amie Brennan

    Hi Viktor Osetrov,

    Some feedback - This is a half-baked release. Adding limits to products is ok, as customers we get that there has to be a line drawn somewhere. What is lacking here with this release is the ability for a customer to be able to find out what their limit is. You're making it very hard for customers to gain this information and it sounds like they have to submit a request to support or their account manager. - Poor experience.

    Half the things in Zendesk we need to reach out to support for info on when it should be readily available inside the account. 

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi All, 

    Thank you for pointing out the problem that you don't have a way to see how many images there are on the account. We've added this information to the account-level gallery in the All images tab. 

    This gallery is for the time being accessible only from content blocks but before the end of the month, it should be rolled out to all our customers regardless of the plan. 


  • Dan R.
    Community Moderator

    Thank you Katarzyna Karpinska! I think that addresses the problems outlined.


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