Announcing changes to calculations in Explore

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  • Eugene Orman
    Zendesk Product Manager

    Mark Nino Valencia & Holly please reach out to our support team and we will investigate this issue. 

  • Miguel

    I keep getting an error on my reports that I need to update but there is no "updates required" section but the page keeps erroring


  • Dan R.
    Community Moderator

    Something with this change has gone awry. 

    This error about invalid calculations is coming up across all our dashboards - some of these reports are literally just the default # Tickets metric with a filter for created date on the dashboard. None of them are using the deprecated functions and most aren't even using custom formulas.

    Fiddling with filters sometimes has it load properly, or sometimes we just refresh and pray, which would indicate that it's not the error displayed causing the issue, if it were, we'd expect it to replicate consistently.

     We've cleared cache and session data several times to no effect. Would love it if Engineering/Product could take a second look at this change. It's one thing to deprecate features, it's another to break basic functions that don't use those features. 

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    This error about invalid calculations that Dan R. references above is coming up for us too. Today it's occurring on the CSAT tab of the main Support dashboard....

  • Hiedi Kysther
    Zendesk Customer Care

    Hi Dan R. & Heather, 

    This will require a thorough investigation. If the issue is still happening, I suggest reaching out to Support so we can investigate the issue further. Thanks! 


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