Announcing new filtering features in Explore

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  • Myron

    Thank you for the enhanced views. How do I add Messaging or vice versa, Chat with Messaging, Talk, and Support?

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Myron,

    Technically, you are talking about different datasets. Ideally, it's better to use a specific dashboard for each channel separately (Talk, Chat, Support, Messaging, etc).  However, some information you can extract via the "Ticket channel" filter option from Support Dashboard.

    Hopefully, it helps

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