Scheduled Maintenance - May 21, 2023 | Chat, Support (Agent Workspace - Messaging)

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  • Dan Beirouty
    Zendesk Employee

    Article updated with a correction and new note as follows:

    • Omnichannel Routing impact removed from the article. That feature is no longer impacted by this maintenance work.
    • Important note added: "Customers who are impacted by this maintenance will receive a system banner in the Support and Chat interface from May 8, 2023 notifying them of this maintenance window. Only customers who receive this banner are impacted by this maintenance".

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